Case Studies

PROJECT BACKGROUND

Scaling growth and Customer Service monetization for a Global Semicon Equipment manufacturer

INDUSTRY: Manufacturing

LOCATION: Lorem Ipsum

Technical Architecture

  •     Salesforce is Customer Data Master
  •     Salesforce Sales Cloud
  •     Salesforce Communities
  •     Salesforce Service Cloud
  •     HubSpot CRM for lead management

CloudPaths was brought in for its expertise on Salesforce. The engagement was delivered within three months with multiple enhancements to Service Cloud. CloudPaths also helped the client roll out Partner Communities to create a brand new sales and distribution channel for their products and services.

Rollout of Partner Communities

The client also has Manufacturing Representatives globally that sell on their behalf. Collaboration with the MRs was enabled by rolling out Partner Communities. This has helped the client get full visibility into opportunities and sales pipeline, as well as the ability to share product and company information with their global channel partners.

Service Cloud Implementation

The client had two disparate systems for Sales and Service management. CloudPaths recommended moving the Customer Service users from the older Customer Support platform to Service Cloud.This helped the client to leverage existing Sales Cloud data. Integrations were designed and built with the clients website for Service Orders and Case Creation.

Capabilities Delivered

  •     Migrated to Salesforce Sales Cloud and enabled opportunity and sales insights
  •     Sales reporting and dashboards for Pipeline management reviews
  •     Web2Lead functionality for Sales Opportunities and Demo Items
  •     Rapid response to leads through integration with HubSpot and notifications
  •     Communities Portal for collaboration with Distributors and Retained Agents
  •     Migrated to Service Cloud with 100,000 historical attachments from Zoho to Service Cloud
  •     Enabled monetization of Services through Service Leads and Opportunities
  •     Improved Customer Experience through Web2Case
  •     Increased Agent productivity with “Autofill” and email notifications
  •     Collaboration between Agents team members through shared folders
  •     Testing, Change Management and Documentation
  •     Ongoing support and enhancements on the Salesforce platform
15585

Vijay Tripathi

VP & Financials Practice Lead

Strong Financial ERP functional leadership knowledge across industry verticals, with twenty years of consulting experience. Led, architected, and implemented large financial transformation initiatives. Expertise with Enterprise Cloud SaaS ERP (NetSuite) and EPM solutions. Expert at NetSuite driven financial transformations and thought leader and speaker at SuiteWorld on Advanced Revenue Management, and Project Management.

15585

Irene Jones

VP of Customer Success 

20+ years leading global consulting and delivery teams with experience in SAP for industries of consumer products, pharmaceuticals, life-sciences, telecommunications, high-tech, and mill products & mining.  Comprehensive guidance in providing solutions from strategy to winning technology implementations that transforms enterprises.  Holds a degree in Business Management and is PMP Certified.

15585

Tushar Bhalla

CTO

Chief Technology Officer with 17+ years in SAP Digital Supply Chain, including SAP IBP, APO, and Ariba. Led cross-functional teams and delivered results across 17 industries and 33 customers. Collaborated with SAP on co-development of SAP IBP solution. Strong understanding of technology landscape and ability to drive technology strategy and innovation. Passionate about driving change and innovation.

15585

KV Subramaniam

Founder & COO

30+ years of industry experience in HR & Operations. Worked for NIIT, Ramco, Accenture. Led varied business initiatives ground up including talent & Compensation management aligned with industry standards.

15585

Jeff Pigatto

VP & Customer 360 Practice Lead

Consulting leader with 25+ years of consulting 12 years in the Salesforce ecosystem delivering Sales, Service, Marketing, CPQ, and Industry Cloud solutions.  Experience in Financial Services, Communications, Media, Information Services, High Tech, Transportation and Logistics, and Healthcare with leading Global System integrators (GSIs), such as Anderson Consulting (Accenture), AT&T, Fujitsu, and Tata Consultancy Services.

15585

Saranya Vasanthakumar

Associate Director

10+ years of supply chain analyst and delivery lead experience with prior roles at Accenture, Argano, and Intrigo.  Driven project manager that focuses on effective customer communication throughout the entire process.

15585

Pratap Shinde

Director of Digital Supply Chain

15+ years in supply chain management with experience at Accenture, Intrigo and Infosys. Analytical leader of digital transformation roadmaps through implementation process for significant customer projects. IBP is his specialty.

15585

Sahil Bansal

Director for Canada

13+ years of demand and supply chain planning experience with previous roles at Deloitte, Intrigo and Fujitsu.  Collaborator across technical and business teams in conjunction with SAP.  Customer focused to ensure optimal implementations.

15585

Sameer Ranabhor

Founder & CEO

20 years of experience working for global systems integrators including DXC, Infosys, and Cap Gemini. A thought leader in delivering capabilities and competencies aligned to changing industry direction and evolving business models.

15585

Padman Ramankutty

Chairman of Board of Directors

Mr. Ramankutty is an experienced CEO with a demonstrated history of working in the information technology and supply chain services industry. He has founded and sold multiple startups, in addition to senior and advisory roles with SAP, Nike, and Accenture. Padman has strong business development and organizational expertise in enterprise software, professional services, supply chain, IT strategy and leadership. Padman earned BE, MSIE and MBA degrees to bolster his leadership. Mr. Ramankutty also holds multiple BOD and BOA seats with emerging companies.

15585

Saranya Vasanathakumar

Sr. Principal, Digital Supply Chain

15+ years of experience in complex SAP IBP implementations and integrations. Worked with leading systems integrators including Accenture, Infosys, Intrigo and SCMO2. Strong expertise in delivering SAP IBP projects from Design, Implementation, complex Integrations and Sustenance.

15585

Dr. Elango Kalyan

VP of Operations

Dr.K. Elangovan B.E., M.B.A., Ph.D, with 25 years of industry across Marketing, Sales, and Program Management. Elango obtained doctorate in “Project Management” research studies and published technical papers in international journals. Elango is responsible for strategic relationships and India operations.

15585

Kuldeep Desai

Architect, Mulesoft

8 years of experience in implementing integration layers across various industries like Telecom, Digital Business Solutions, IOT,  leveraging MuleSoft and Amazon Web Services . Thought leadership in designing of high-performance and scalable integration platforms using API Led connectivity integration. Hands on experience in Software Development based on Core Java, Mule, Node JS, AWS LAMBDA.  4 years of working experience as Mule Architect for Financial CRM, Digital Business solutions, Online Education, Telecom projects and 7+ years of experience in Mule ESB with expertise in Mule3, Mule4, SOAP and Restful web services. Proficiency in Kibana, Splunk, Web Services, AWS Services, HTML, XML Technologies.

15585

Karthik Murugesan

Architect, Data Integration

20 years of Industry experience in the Systems Integration space. Experienced working in multiple verticals including Telecomm, Healthcare, Banking, Edtech and Government. Seasoned Kafka Operations SME with 6 successful Enterprise implementations. Experienced professional with expertise in managing and maintaining Confluent Platform and Apache Kafka, a distributed event streaming platform. Deep understanding of Kafka's architecture, configuration, and administration. Experience in deploying, scaling, and monitoring Kafka clusters in production environments. Skilled in troubleshooting and resolving issues related to Kafka, including performance tuning and data replication. Experience in working with other tools and technologies that integrate with Kafka such as Zookeeper, Kafka Connectors and Schema Registry.

Actively involved in Mentoring the next generation of talent.

15585

Sahil Bansal

Director Digital Supply Chain

Sahil has 11+ years of experience in leading management and implementation of enterprise applications. He has been a delivery focused professional working in architecting and implementation of supply chain planning processes. Sahil has served clients from various industries while working at global companies HCL, Fujitsu, Intrigo, Deloitte, o9 and Cloudpaths. He is Adept in complete life cycle of Planning tools (Development, Implementation, Support and Consulting). Sahil hold an MBA degree from the US and Bachelor in CS from India. Aside from work he likes traveling,  cooking and is a beginner in skiing. He is also an avid numismatist and has showcased his collection at several events.

15585

Ron Blackburn

VP of Sales

30 years of SAP IBP and Digital Supply Chain experience in the industry with over 25 customers transform. Adept and transformative approach to craft the vision and roadmap for enterprise digital supply chain transformation.

15585

Pratap Shinde

Director Digital Supply Chain

15+ years of experience in Digital Supply Chain area with SAP IBP, APO, JDA, I2, and IFS technologies. Worked for global systems integrators including Accenture, Infosys, and Intrigo. Expertise in supply chain planning tools and experience with 15 complex supply chain planning transformations.

15585

Randall Bierman

PMO

30+ years specializing in Program Management and S&OP processes and SAP IBP based transformations.  Worked for Accenture, DXC, Global IBP Advisors, Intrigo Systems, Philips, and Steelwedge. Experience in 15 industries with over 40 clients, managing global PMO and driving Operational Excellence.

15585

Jay Paramasivam

Founder and CRO

30+ years of experience building and supporting large scale and strategic relationships in the BFSI, Tech and Services Industry. Jay is also a chronic entrepreneur with business interests and investments across the globe.